FAQ

How do I submit repairs?

• Please fill out this form – instructions for processing and shipping will follow the submission.

  
  

Can I order a custom piece?

• Please fill out this form – we will get back to you with any questions or adjustments to make your dreams come true.

  
  

Can I add something to the order I just placed?

• Give us a call, or send us a message. If it’s within two weeks, the answer is almost certainly yes.

  
  

How soon will my order be done?

• Our current lead time is 2-8 weeks. If you would like a more exact estimate, give us a call or send us a message.

  
  

How do I pay for my order?

• We will reach out to you when your order is ready. If you would like to pay in advance, please call us and that can be arranged.

  
  

I ordered the wrong item by accident, what do I do next?

• Please reach out, and we can adjust or remove it as needed.

  
  

How do I measure a chain for my client?

• The easiest method is to take a string and place it where the chain will sit. Take that measurement and add 2-4mm to the total to account for the jump rings.

  
  

• We currently have a wholesale account waitlist, but you are more than welcome to apply here!